Posted: 2026-09-11 15:17:10  Deadline: September 12, 2026   Retainer   Salary: Commission Based

Kingdom Sacco is inviting applications from qualified candidates for the position of Credit Recovery Officer based in Nairobi. Reporting to the Credit Manager, the Credit Recovery Officer will be responsible for managing and recovering outstanding loans from customers while maintaining positive customer relationships and ensuring compliance with the organization’s lending and recovery policies.

Position Details

Position: Credit Recovery Officer.
Location: Nairobi, Kenya.
Reports to: Credit Manager.

Key Responsibilities

Monitor loan accounts and identify overdue and delinquent accounts.
Contact customers through phone calls, emails, SMS and field visits to follow up on outstanding payments.
Negotiate suitable repayment arrangements with customers experiencing payment difficulties.
Maintain accurate records of loan recovery activities, customer commitments and payments received.
Conduct customer visits and follow up on accounts requiring physical recovery efforts.
Investigate reasons for loan delinquency and recommend appropriate recovery solutions.
Prepare regular reports on outstanding loans, recoveries and collection performance.
Work closely with the Credit Manager, Senior Recovery Officer and other credit team members to resolve loan related issues.
Ensure all recovery activities comply with company policies, contractual requirements and applicable regulations.
Escalate difficult or long-outstanding accounts for further action where necessary.
Meet assigned monthly recovery and collection targets.

Requirements

Unquestionable character, integrity and accountability.
Three referees, one by the immediate former employer, where applicable.

Qualifications and Skills

Bachelor’s Degree in Business, Finance or equivalent.
At least one year of experience in Credit and Debt Management.
Professional qualification in Credit Management.
High integrity, honesty and ethical behavior.
Strong documentation and reporting skills.
Excellent communication and follow-up skills.
Good knowledge of Sacco Societies Operations and SASRA guidelines and regulations.
Proficiency in computer systems and MS Office applications.
Conversant with security perfection process.
Excellent customer service.
Accurate analytical skills.

Application Process

Interested and qualified candidates should send their CV only to the email address below and complete the application form on or before September 12, 2026.

Application Email: hr@kingdomsacco.com

Fill in this online Form: Credit Recovery Officer at Kingdom Sacco - Nairobi (Form)

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