Posted: 2026-10-20 17:59:06  Deadline: October 24, 2026   Full-time   Salary: Confidential

Tower Sacco is inviting applications from qualified, proactive and results-oriented individuals for the position of Relationship Officer - Business Development (1 Post). The successful candidate will be responsible for growing the SACCO's market presence, generating new business, building strong member relationships, identifying business opportunities and driving revenue growth. The position is based at Tower Sacco Branch in Olkalou, Kenya.

Position Details

Position: Relationship Officer - Business Development (1 Post).
Job Reference: TSCCS/R.O.BD.7/10/2026.
Hiring Company: Tower Sacco.
Department: Marketing.
Location: Tower Sacco Branch.
Reports to: Marketing Manager.
Job Ad Expiry: October 24, 2026, at 6:00 p.m.

Job Profile and Purpose

The Relationship Officer - Business Development will be responsible for strengthening the SACCO's market position and increasing revenue. The role involves implementing long-term business development strategies, building and maintaining key customer relationships, identifying new business opportunities, negotiating and closing deals, and maintaining a strong understanding of prevailing market conditions.

Responsibilities

Identify and recruit new members through networking, cold calling, advertising and other business development initiatives.
Use persuasive sales approaches and presentations to attract potential members and convert prospects into customers.
Build strong relationships with new members and provide ongoing support to improve member satisfaction and retention.
Grow existing accounts by identifying members' needs and presenting relevant products, solutions and services.
Plan, manage and coordinate sales team activities at the branch or regional level and monitor performance against sales targets.
Develop and maintain a pipeline of prospective business across different regions and coordinate with the Branch Manager and Marketing Manager to close business opportunities.
Provide business development training, coaching and mentorship to sales executives and other branch staff.
Ensure sales team members maintain a professional image and represent the SACCO positively.
Collaborate with branch teams, marketing personnel and management to identify sales opportunities and maximise revenue.
Identify potential customers, conduct business presentations, convert prospects into members and develop opportunities for continued business growth.
Arrange meetings between members, key decision-makers and the SACCO's management team.
Address customer objections by clarifying concerns, highlighting areas of agreement and negotiating mutually acceptable solutions.
Attend industry events, conferences, association meetings and marketing campaigns to identify opportunities and gather market intelligence.
Monitor market developments, customer preferences and emerging trends to inform business development strategies.
Identify new campaigns, services and distribution channels that can increase sales and expand the SACCO's market reach.

Minimum Qualifications and Experience

Diploma or Higher Diploma in Marketing or a business-related field; alternatively, a Bachelor's degree in Marketing or another field. A relevant professional qualification will be an added advantage.
Professional certification in Marketing or an equivalent qualification.
Working knowledge of computerised office applications.
KCSE mean grade of at least C (Plain), with a minimum grade of C (Plain) in English and Mathematics.
At least three (3) years of experience in marketing, business development, sales or a related field, preferably in a reputable financial institution.

Key Competencies and Personal Attributes

Must be above 24 years of age.
Excellent communication, presentation and interpersonal skills.
Proven ability to achieve or exceed sales targets.
Strong business development, negotiation and relationship management skills.
Excellent problem-solving and decision-making abilities.
Ability to work effectively as part of a team.
High levels of integrity and professionalism.
Self-driven, proactive and results-oriented, with a strong focus on business growth and customer satisfaction.

Application Process

Interested and qualified candidates should submit their applications through the official Tower Sacco careers website before the application deadline.

Application Deadline: October 24, 2026, at 6:00 p.m.

Application Link: Tower Sacco (Careers Page)