Posted: 2026-07-29 09:14:20  Deadline: July 31, 2026   Full-time   Salary: Confidential

Royal Mabati Factory Limited is inviting applications from qualified candidates for the position of Customer Care Representative. The successful candidate will provide exceptional customer service by handling customer inquiries, resolving complaints, and maintaining customer satisfaction through inbound and outbound communication while ensuring timely and accurate support regarding products, services, and orders.

Position Details

Position: Customer Care Representative.
Employer: Royal Mabati Factory Limited.
Employment Type: Full time.
Department: Customer Care.

Key Responsibilities

Answer inbound customer calls, emails, and messages courteously and professionally.
Resolve customer issues, complaints, and queries effectively and promptly.
Provide accurate information regarding products, services, billing, and company policies.
Maintain and update customer records in the CRM system.
Follow up with customers to ensure satisfaction and timely issue resolution.
Log customer interactions and maintain complete records of issues and resolutions.
Stay updated on company products, promotions, and policies while providing customer feedback to improve products and services.
Adhere to company policies, data protection requirements, confidentiality standards, and escalation procedures.

Qualifications

Diploma or equivalent qualification in a relevant field.
Knowledge of customer service best practices and CRM systems.
Strong communication and active listening skills.
Proficiency in Microsoft Office and CRM tools.

Key Competencies

Patience and professionalism.
Customer first attitude.
Strong problem solving mindset.
Team collaboration skills.

Application Process

Interested and qualified candidates should submit their applications by July 31, 2026 through the official careers portal.

Application Link: Customer Care Representative at Royal Mabati Factory Limited (Instructions and Application)