Posted: 2026-08-08 23:29:04  Deadline: August 14, 2026   Full-time   Salary: Confidential

CIC Insurance Group is seeking a qualified and experienced professional for the position of Branch Manager - Machakos. The role holder will drive revenue growth in the targeted business, enhance visibility and presence in the Metropolis region, and create strong stakeholder value by overseeing efficient resource utilisation and maintaining a customer-centric focus across the region.

Position Details

Position: Branch Manager - Machakos.
Employer: CIC Insurance Group.
Location: Machakos.
Employment Type: Full Time.
Application Deadline: August 14, 2026.

Key Responsibilities

Manage intermediary relationships with brokers, banks, independent agents, and clients to deliver targeted premium outputs across all subsidiaries.
Provide leadership and support to staff, sales, and marketing teams by driving implementation of the corporate strategy through training and motivation.
Organise and represent the company in relevant forums such as cooperative societies AGMs, leaders' meetings, and seminars in liaison with PR staff.
Manage the business pipeline, process quotations, and transmit them to intermediaries and clients within set TATs.
Enforce credit control compliance and debt management standards.
Draw up and operationalise SLAs with intermediaries for differentiated service delivery.
Resolve customer complaints and inquiries promptly and professionally.
Adhere to inter-departmental service level standards in liaison with business leaders across all Group subsidiaries.
Support daily branch operations, including sales processing, policy issuance, and claims handling.
Follow up on renewals to achieve renewal retention ratios.
Champion cross selling for corporate and retail business.
Support the opening of new markets and distribution channels, including local check offs for Ordinary Life.
Identify and facilitate branch staff resourcing requirements, including recruitment, appraisal, career development, succession, and resource planning, in liaison with the People and Culture department.
Coordinate intermediary activities and provide market intelligence to identify potential for business acquisition and strategic planning.
Recruit, train, and manage a high-performing sales team and grow their intermediary portfolio.
Ensure compliance with all regulatory requirements.

Generic Duties

Carry out performance appraisal, coaching, and mentoring of staff.
Participate in planning and budgeting for the department.

Qualifications

Bachelor's Degree in a relevant field.
Relevant Professional Qualification.
Minimum of six years' relevant experience in a similar position, two of which should be at supervisory level.

Key Competencies

Customer focused with strong business acumen.
Strong leadership skills to drive business performance.
Effective collaborator with excellent communication skills.
Organised, detail-oriented, and able to work under tight timelines.
Committed to professional growth and continuous learning.
Effective stakeholder management and conflict management.

Application Process

Candidates with the required professional and academic qualifications should apply through this link: https://careers.cicinsurancegroup.com/job/branch-manager-machakos-3/.

Application Deadline

Deadline: August 14, 2026.
Candidates who do not hear from CIC Insurance Group by August 31, 2026 should consider their application unsuccessful.

Only shortlisted candidates will be contacted.
This job advert is open to both internal and external candidates.