Posted: 2026-08-23 12:28:21  Deadline: September 03, 2026   Full-time   Salary: Confidential

M.P. Shah Hospital is inviting applications from qualified candidates for the position of Quality Improvement Officer. Reporting to the Risk and Quality Improvement Manager, the successful candidate will oversee the implementation of quality improvement by analysing, identifying and monitoring quality programmes, and ensuring quality improvement systems are maintained in accordance with best practice standards.

Position Details

Position: Quality Improvement Officer (1 Position).
Employer: M.P. Shah Hospital.
Reporting to: Risk and Quality Improvement Manager.
Location: M.P. Shah Hospital - Nairobi, Kenya.

Duties and Responsibilities

Support the implementation of the quality improvement programme for the hospital and provide professional advice on operational excellence throughout the hospital.
Support planning, priority setting and decision making to ensure that quality and risk management is implemented across the organization.
Provide support and coordination to department and service leaders for quality improvement measures and activities across the hospital.
Facilitate development of standards, policies and procedures for quality improvement.
Implement monitoring and evaluation frameworks for quality improvement in the hospital.
Develop monitoring and audit tools for all quality aspects in the hospital, coordinate and lead a monitoring and evaluation team, and provide leadership and support for all teams during the process.
Implement data analysis and data validation policies and procedures.
Initiate and develop implementation of data collection and subsequent improvements.
Support departments and teams in analysis of quality data relevant to their departments, offering support and guidance as required.
Participate in internal and external benchmarking.
Mentor and develop teams on quality improvement in assigned departments.
Develop and participate in regular quality improvement trainings.
Participate in quality improvement research to ensure the hospital keeps improving in line with best practice and evidence-based practices.
Regularly innovate or recommend innovative solutions which will solve quality and patient safety challenges in the hospital.
Participate in AMUA and JCI accreditation standard implementation across the whole hospital and act as the JCI Survey Coordinator.
Participate in ISO standards implementation and the KAIZEN implementation process.
Implement an effective risk management programme in the designated departments and participate in risk management activities.

Qualifications and Requirements

The candidate should hold a Bachelor’s degree in Nursing or a related field.
Have Basic Certification in Healthcare Quality.
Have at least 3 years’ relevant experience in a hospital setting, in clinical or quality improvement.
Have a valid practising licence.
Be computer literate.

Application Process

Interested and qualified candidates should forward their CVs and application letters through the hospital recruitment portal on or before September 03, 2026.

M.P. Shah Hospital is an equal opportunity employer.

Application link: Quality Improvement Officer at M.P. Shah Hospital (Instructions and Application)