Posted: 2026-09-19 21:56:04  Deadline: September 30, 2026   Full-time   Salary: Confidential

Premier Hospital is inviting applications from qualified candidates for the position of Customer Experience Officer. The successful candidate will support the efficient delivery of customer service, enhance patient and visitor satisfaction, manage patient flow and enquiries, and maintain high standards of service across the hospital.

Position Details

Position: Customer Experience Officer.
Employer: Premier Hospital.
Location: Mombasa, Kenya.
Reports to: Customer Experience Co-Ordinator.

Key Responsibilities

Support the efficient delivery of customer service.
Enhance patient and visitor satisfaction.
Manage patient flow and enquiries.
Maintain high standards of service across the hospital.

Minimum Requirements and Qualifications

Diploma in Front Office Operations, Hospitality Management, or a related field.
Formal training in customer service or customer care.
2 to 3 years of experience in a customer-facing role within a busy service environment.
Experience in a hospital or healthcare setting is an added advantage.
Strong interpersonal and communication skills.
High levels of empathy, patience, and problem-solving ability.
Excellent time management and organizational skills.

Application Process

If you meet the above qualifications, send your CV, Cover Letter, Expected Salary, Testimonials, and 3 Referees to the email address below on or before September 30, 2026, 5:00 PM.

Application Email: careers@premierhospital.org

Phone Number: +254 717 999 000