Posted: 2026-09-04 19:52:23  Deadline: Rolling Basis   Full-time   Salary: Confidential

Penda Health is seeking a Clinical Coordinator (Front Desk) to serve as the first point of contact at the Medical Centre. The role will play a key part in delivering a warm, efficient, and professional patient experience while coordinating front desk operations, supporting smooth patient flow, and ensuring accurate registration, billing, and documentation processes.

Position Details

Position: Clinical Coordinator (Front Desk).
Employer: Penda Health.
Location: Nairobi, Nairobi, Kenya.
Employment Type: Full-time.
Experience Level: Entry Level.

About Penda Health

Penda Health is an award-winning, innovative healthcare company dedicated to delivering high-quality, compassionate, and trustworthy care to every patient it serves. Its vision is for everyone in Africa to have healthcare they can trust, care that is accessible, reliable, and centered on people. Penda Health operates 20 Medical Centres across Nairobi, Kiambu, and Kajiado Counties, offering a wide range of outpatient and diagnostic services.

Role Summary

Serve as the first point of contact at the Medical Centre and deliver a warm, efficient, and professional patient experience.
Coordinate front desk operations and support smooth patient flow.
Ensure accurate registration, billing, and documentation processes.
Work closely with clinical and support teams to manage patient inquiries, appointments, and wait times.
Uphold Penda’s service standards, values, and culture.

Key Responsibilities

Welcome patients warmly and provide a positive, professional experience.
Handle patient inquiries, complaints, and calls efficiently, escalating when necessary.
Coordinate with clinical and support teams to ensure smooth patient visits.
Manage wait times and keep patients informed about delays.
Register patients, take consent, and verify medical benefits accurately.
Handle billing and payments including Cash, Insurance, SHA, and Corporate partners following protocols.
Maintain accurate patient records, insurance submissions, and participation in Penda Front Desk Projects.
Manage appointments, petty cash, and relevant reporting.
Uphold Penda’s culture and collaborate effectively with the Clinical Coordinators and Medical Centre teams.
Maintain a pleasant, organized, and efficient front desk environment.
Perform any other assigned tasks aligned to Front Desk operations and patient experience standards.

Key Qualifications and Attributes

Diploma in Front Office Administration, Customer Service Management, Business Administration, Health Records, or a related business field.
At least 1 year of experience in a customer-facing, front desk, or reception role.
Proven customer service and people skills, with experience working directly with clients or patients.
Fluent in English and Swahili, with strong verbal and written communication skills.
Basic computer literacy, good typing skills, and the ability to use digital systems.
Strong attention to detail with the ability to multitask in a fast-paced environment.
Excellent organizational and time-management skills.
Self-motivated, results-oriented, and able to work effectively both independently and as part of a team.
Pleasant, professional demeanour with a positive attitude.

Application Process

If you meet the qualifications above and are committed to delivering excellent patient experiences at Penda Health, you are encouraged to apply.

Applications will be reviewed on a rolling basis, so early submission is highly recommended.

Please note that only shortlisted candidates will be contacted due to the volume of applications received.

Application Link: Clinical Coordinator (Front Desk) at Penda Health (Instructions and Application)