Posted: 2026-08-08 23:07:14  Deadline: August 14, 2026   Temporary   Salary: Confidential

CIC Insurance Group is seeking recent graduates for the position of Research Clerk - Customer Insights and Analytics. The role provides operational and analytical support in collecting, organising, analysing, and presenting customer information under the guidance of the Head of Research or an assigned supervisor.

Position Details

Position: Research Clerk - Customer Insights and Analytics.
Employer: CIC Insurance Group.
Location: Nairobi.
Employment Type: Temporary.
Duration: Three months, with a further three-month extension if needed.
Application Deadline: August 14, 2026.

Key Responsibilities

Assist in collecting customer data and feedback from surveys, complaints, service channels, campaigns, and relevant business units.
Clean, validate, consolidate, and organise customer datasets using approved templates and data-handling procedures.
Support the preparation and administration of questionnaires, feedback tools, and customer research activities.
Track responses and follow up on data requests.
Analyse customer feedback data to identify trends, service gaps, and implications for products and services.
Update customer insight dashboards, trackers, and recurring reports.
Support customer segmentation, journey mapping, and campaign reviews.
Conduct desk research on customer behaviour, customer experience practices, and emerging financial services trends.
Prepare tables, charts, draft reports, and presentation materials.
Support stakeholder meetings through notetaking and action tracking.
Maintain research records and comply with data privacy, confidentiality, information security, and records management requirements.

Qualifications

Bachelor's degree in Actuarial Science, Statistics, Economics, Finance, Data Science, Business Analytics, Market Research, or a related field.
Applicants should be recent graduates.
No prior full-time work experience is required.
Exposure through an internship, industrial attachment, academic research project, data analysis assignment, or business case is desirable.

Key Competencies

Basic analytical and problem-solving ability, with interest in interpreting customer data and feedback.
Working knowledge of Microsoft Excel, Word, and PowerPoint.
Ability to clean, organise, and present data accurately using approved templates.
Clear written and verbal communication skills.
Strong attention to detail and time management.
Ability to follow instructions, work collaboratively, receive feedback, and learn quickly.
High level of integrity and confidentiality when handling customer and business information.

Application Process

Candidates with the required professional and academic qualifications should apply through this link: https://careers.cicinsurancegroup.com/job/research-clerk-customer-insights-and-analytics/.

Application Deadline

Deadline: August 14, 2026.
Candidates who do not hear from CIC Insurance Group by August 31, 2026 should consider their application unsuccessful.

Only shortlisted candidates will be contacted.
This job advert is open to both internal and external candidates.