Posted: 2026-08-14 15:05:08  Deadline: August 19, 2026   Full-time   Salary: Confidential

Jubilee Life Insurance Limited is inviting applications from qualified candidates for the position of Officer - Premium Administration. The successful candidate will be responsible for the accurate, timely and efficient administration of premium collections, allocations, reconciliations, and policy servicing activities while maintaining compliance with regulatory and internal governance requirements.

Position Details

Job Ref. No: JLIL 420.
Position: Officer - Premium Administration.
Employer: Jubilee Life Insurance Limited.
Location: Head Office, Nairobi, Kenya.
Reporting To: Assistant Manager - Premium Administration.

Key Responsibilities

Process premium receipts, contributions, transfers, refunds, reinstatements, policy amendments, and other premium-related transactions accurately and within agreed turnaround times.
Ensure timely and accurate allocation of premiums to the appropriate policies and investment funds.
Monitor premium collections and follow up on outstanding premiums, arrears, and unpaid contributions.
Coordinate with New Business, Customer Experience, Claims Teams and Ordinary Life Distribution teams to ensure accurate premium schedules and policy updates.
Manage Direct Debit Authority mandates, including timely submission to banks and accurate maintenance of records.
Manage Salary Deduction Advices mandates and handle allocation of receipted funds from various schemes.
Support policy servicing activities relating to premium administration while maintaining high standards of customer satisfaction.
Perform daily reconciliation of premium collections against bank statements, treasury records and policy administration systems.
Investigate and resolve unmatched, unallocated or suspense premiums within agreed timelines.
Liaise with Finance, banks, agents, brokers and clients to resolve payment discrepancies.
Ensure financial transactions comply with internal controls, accounting standards, and reconciliation procedures.
Support month-end, quarter-end and year-end financial reconciliation activities.
Respond to customer, intermediary and internal stakeholder enquiries within established service level agreements.
Provide accurate information regarding premium payments, outstanding balances, policy status and payment options.
Build and maintain effective relationships with policyholders, intermediaries, Finance, Underwriting, Customer Experience and other internal stakeholders.
Escalate complex customer issues appropriately while ensuring timely resolution.
Share regular reports on mandates and deduction orders launched, and transaction success.
Identify opportunities to improve premium administration processes, turnaround times, and service delivery.
Participate in automation initiatives and digital transformation projects aimed at enhancing operational efficiency.
Recommend and implement process improvements that reduce operational risk and manual intervention.
Maintain compliance with established operational procedures, internal controls, and quality standards.
Contribute to departmental initiatives that improve productivity and customer experience.
Analyse premium collection trends, payment patterns, arrears, lapses, and operational performance to identify risks and opportunities.
Prepare accurate daily, weekly, monthly, and ad hoc operational reports for management.
Monitor departmental KPIs, SLAs and operational metrics, providing insights to support decision-making.
Ensure the accuracy, completeness, and integrity of premium administration data.
Identify data anomalies and recommend corrective actions.
Support business planning, audits, regulatory reporting and management reporting through accurate data analysis.
Develop dashboards and performance reports that provide actionable operational insights.
Ensure compliance with applicable insurance regulations, internal policies, operational procedures, and statutory requirements.
Adhere to Anti-Money Laundering, Data Privacy, and Know Your Customer requirements where applicable.
Identify operational risks relating to premium administration and recommend appropriate mitigation measures.
Support internal and external audits by providing accurate documentation and implementing agreed audit recommendations.
Maintain confidentiality and integrity of customer and company information.
Take on leadership roles as and when requested by management.
Actively participate in cross-functional project teams to drive collaboration, innovation, and accountability across departments and the Group.
Participate in a minimum of 2 company projects per year with an 80% success rate and engage in at least 1 Group-wide project per year.
Maintain 100% compliance with the annual training plan to support personal and professional growth.
Attain the Company's Cultural Alignment Index target score by embedding Jubilee's values into project execution and team dynamics.
Address interpersonal or project-related conflicts constructively.
Communicate needs such as tools, training, and support to supervisors to ensure personal and team success.

Key Competencies

Attention to Detail.
Analytical Thinking.
Customer Focus.
Communication.
Problem-Solving.
Planning and Time Management.
Collaboration.
Continuous Improvement.
Accountability.
Adaptability.

Functional Skills

Knowledge of actuarial modelling tools such as Prophet or equivalent is an advantage.
Advanced Microsoft Excel skills, including modelling, data analysis, and automation.
Strong data analysis and statistical interpretation capability.
Knowledge of life insurance pricing methodologies and product structures.
Familiarity with IFRS 17 reporting frameworks and financial reporting concepts.
Risk assessment, sensitivity analysis, and scenario modelling skills.
Basic understanding of reinsurance structures and analysis.
Knowledge of regulatory and solvency requirements within the insurance industry.
Exposure to data analytics tools or programming such as R, Python, or SQL is an added advantage.

Qualifications

Bachelor's degree in Insurance, Finance, Business or any other related course.
Diploma in Insurance, LOMA, CII, IIK or equivalent professional qualification is an added advantage.
Minimum 1 to 2 years' experience in a similar role.
Demonstrated experience in premium processing, premium allocation, policy servicing and financial reconciliations.
Proven experience in analysing operational data, preparing management reports and monitoring key performance indicators.
Experience in managing customer and intermediary enquiries while consistently meeting established service level agreements.
Experience participating in process improvement, automation, or digital transformation initiatives is an added advantage.

Application Process

Interested and qualified candidates should submit their applications via email to recruitment@jubileekenya.com, quoting the Job Reference Number and Position by August 19, 2026.

Only shortlisted candidates will be contacted.