Posted: 2026-10-29 22:39:14  Deadline: October 31, 2026   Full-time   Salary: Confidential

Agrichem Africa Limited is seeking to recruit a qualified, customer-focused and results-oriented individual for the position of Agricultural Customer Care. The successful candidate will be responsible for providing customer support, responding to agricultural inquiries and engaging customers through telephone and digital communication platforms.

Position Details

Organisation: Agrichem Africa Limited.
Position: Agricultural Customer Care.
Job Ad Expiry: October 31, 2026.

Job Profile and Purpose

The Agricultural Customer Care position is responsible for supporting customers by providing agricultural information, handling telephone inquiries, managing customer interactions across social media platforms and ensuring effective customer follow-up. The role requires an individual with agricultural knowledge, excellent communication skills and a passion for supporting farmers.

Responsibilities

Handle customer inquiries and provide assistance through telephone communication.
Manage customer inquiries and engagement through Facebook and Instagram.
Provide customer support through social media and other digital platforms.
Respond to customer questions and provide relevant agricultural information.
Maintain effective customer follow-up and record keeping.
Support farmers and customers by helping them access relevant agricultural information and answers to their inquiries.

Minimum Qualifications and Requirements

Diploma or Degree in Agriculture, Agronomy or a related field.
Strong knowledge of crop production and crop protection.
Excellent telephone and customer service skills.
Experience managing Facebook and Instagram inquiries and other digital platforms.
Fluency in English and Kiswahili.
Computer literacy and good record keeping skills.
Strong customer follow-up skills.
Ability to provide effective social media customer support.

Application Process

Interested and qualified candidates are invited to submit their applications by sending their CVs to the recruitment email address below.

Application Email: hr@agrichemafrica.com
Application Deadline: October 31, 2026.

Organisation Website: www.agrichemafrica.com