Posted: 2026-09-08 08:23:41  Deadline: September 09, 2026   Full-time   Salary: Confidential

Family Bank is seeking a qualified and experienced professional to fill the position of Head of MSME. The successful candidate will provide strategic leadership in the development and growth of the Bank’s Micro, Small and Medium Enterprises Banking business by driving sustainable asset and liability growth, enhancing customer acquisition and retention, strengthening portfolio quality, and delivering innovative, customer-centric financial solutions.

Position Details

Position: Head of MSME - HOSME/2026.
Employer: Family Bank.
Reports to: Chief Corporates and SME Officer.
Closing Date: September 09, 2026.

Job Purpose

The Head of MSME will lead the development and execution of the MSME strategy, ensure effective market segmentation and proposition development, strengthen relationship management and distribution capabilities, and optimize risk-adjusted returns while ensuring compliance with regulatory and Bank requirements. The role will also champion strategic partnerships, digital solutions and ecosystem-based approaches to enhance MSME financial inclusion, improve customer experience, and position Family Bank as the preferred financial partner for MSMEs.

Key Responsibilities

Develop and execute the SME Banking Strategy aligned to the Bank’s overall strategic plan.
Identify priority sectors, value chains, and growth corridors to drive portfolio expansion.
Lead the transformation of the SME and franchises into scalable, digitally enabled business lines.
Drive innovation in business banking products including structured trade, working capital, supply chain, and sector-specific solutions.
Deliver strong and sustainable growth in the SME loan book, deposits and CASA growth, and non-funded income including fees, trade finance, and cash management.
Optimize portfolio mix for yield, risk diversification, and capital efficiency.
Drive wallet share growth from existing clients through cross-selling of Bank products.
Position the Bank as a preferred partner for SMEs, mid-corporates, and large corporates.
Champion customer experience excellence across onboarding, servicing, and turnaround times.
Build strong relationships with key industry players, regulators, DFIs, and sector associations.
Drive the development of tailored solutions for sector-specific financing including manufacturing, education, health, trade, and agribusiness.
Drive supply chain and ecosystem banking solutions.
Drive structured and syndicated lending solutions.
Collaborate with Digital, Product, and Operations teams to digitize SME journeys.
Build a high-performing SME banking team.
Strengthen relationship management and sector specialization capabilities.
Drive a strong performance culture anchored on accountability, customer focus, and collaboration.
Mentor senior leaders and build succession pipelines.
Ensure compliance with regulatory and internal governance standards.
Contribute to enterprise-wide strategy, budgeting, and performance planning.

Academic and Professional Qualifications

The candidate should have a Bachelor’s Degree in Business, Finance, Economics, Banking, or a related field.
A Master’s Degree in Business Administration or a related field is preferred.
Professional banking or finance qualifications such as CPA, ACCA, CFA, AKIB, or equivalent are advantageous.

Experience Requirements

The candidate should have:
10 to 12 years of banking experience.
6 to 8 years of experience in SME Banking leadership roles.
A proven track record managing a large commercial or business banking portfolio.
Demonstrated success in delivering loan and deposit growth with strong asset quality.
Experience leading multi-segment or regional banking teams.
Experience in a transforming or rapidly scaling bank is highly desirable.
Exposure to digital transformation in business banking is an added advantage.

Key Competencies

Deep knowledge of SME banking models.
Strong expertise in structured lending, trade finance, and cash management.
Advanced credit structuring and risk assessment capability.
Strong understanding of sector and value chain financing.
Financial and portfolio analytics capability.
Knowledge of banking regulations and prudential guidelines.
Experience in leading large P and L portfolios.
Digital banking and transformation exposure in business banking.

Application Process

Qualified candidates are required to apply online using the email address below. Applications should reach Family Bank no later than September 09, 2026.

Application Email: recruitment@familybank.co.ke

Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.

Family Bank is an equal opportunity employer.