Posted: 2026-09-25 08:30:04  Deadline: September 30, 2026   Full-time   Salary: Confidential

CFAO Mobility Kenya Limited is inviting applications from qualified candidates for the position of Technician – Trucks (Heavy Commercial Vehicles) to be based at the Kisumu Branch. The successful candidate will be responsible for the accurate diagnosis, service and repair of customer trucks, mainly Mercedes-Benz Trucks and Buses, Hino, Hyundai and Sinotruk units, in line with the "fix it right the first time" standard.

Position Details

Position: Technician - Trucks (Heavy Commercial Vehicles).
Company: CFAO Mobility Kenya Limited.
Location: Kisumu Branch.
Reports to: Workshop Supervisor.

Job Purpose

Accurately diagnose, service and repair customer trucks.
Minimize vehicle downtime for commercial fleet customers.
Support high customer satisfaction and retention.
Attain revenue and throughput targets for the branch.

Main Duties and Responsibilities

Conduct road tests and on-site verification before and after repair to confirm reported symptoms have been resolved and the unit is safe to release.
Carry out repairs and scheduled truck maintenance in line with CFAO Mobility Kenya Limited quality standards and brand-specific service schedules.
Carry out systematic fault diagnosis on truck engines, transmissions, driveline, braking, electrical and electronic systems using approved brand diagnostic equipment and software.
Interpret fault codes, live data, wiring diagrams and workshop manuals to confirm actual failures before replacing components.
Attend to field and roadside breakdowns for customer fleets and carry out on-site diagnosis.
Support less experienced technicians with the diagnosis of complex repairs and services.
Support the reception team with on-site advice to customers on issues of concern.
Advise customers through service advisors on vehicle reparability and the required repair time.
Respond to and handle customer complaints promptly.
Prepare timely, clear and precise defect reports to support upselling and revenue generation.
Prepare accurate technical and warranty failure reports supported by diagnostic printouts and photographs.
Maintain and account for diagnostic equipment, special service tools and calibration status.
Prepare reports in line with department guidelines.

Qualifications and Experience

At least 5 years' working experience as a technician, with a minimum of 3 years on heavy commercial vehicles or trucks.
Diploma in Automotive or Mechanical Engineering.
Certified Technician at Diagnostic Technician level, or equivalent brand certification in Mercedes-Benz, Hino, Hyundai or Sinotruk truck products.
Exposure to other CFAO commercial products such as Toyota and Suzuki is an added advantage.
Valid driving license covering heavy commercial vehicles to allow road testing of trucks.
Training in auto-electrical and vehicle electronics is an added advantage.
Demonstrable hands-on experience with brand diagnostic software and scan tools.
Ability to read and work from wiring diagrams and technical manuals.
Experience supporting commercial fleet customers, including field or roadside breakdown attendance, is an added advantage.

Application Process

If you meet the above requirements, kindly apply by completing the application form in the application link below on or before September 30, 2026 at 5:00 pm.

Application Link: Technician - Trucks (Heavy Commercial Vehicles) at CFAO Mobility Kenya Limited in Kisumu (Instructions and Application)

Application Deadline: September 30, 2026.
Time: 5:00 pm.

Only shortlisted candidates will be contacted.