Posted: 2026-09-22 18:41:01  Deadline: October 09, 2026   Full-time   Salary: Confidential

Serena Hotels is seeking a highly motivated and results oriented candidate for the position of Infrastructure and Applications Specialist. The role is based at the Regional Support Center in Nairobi, Kenya, and will manage and optimise Serena Hotels’ Microsoft 365 environment and Azure cloud infrastructure while supporting the full project lifecycle of key business applications.

Position Details

Position: Infrastructure and Applications Specialist.
Employer: Serena Hotels.
Location: Regional Support Center, Nairobi, Kenya.
Reporting to: Group IT Manager.

Key Responsibilities

Administer Microsoft 365 users, escalated support cases, AD sync issues, management reports, licences, permissions, security settings, policies and configurations.
Conduct regular reviews of privileged access, user rights, data protection, platform health and compliance with ICT policies and guidelines.
Manage, monitor and optimise Azure infrastructure and central cloud services for availability, performance, security and business continuity.
Provide technical support to regional IT teams and coordinate with Microsoft partners and cloud service providers when required.
Assess Microsoft 365 and Azure capabilities and drive effective adoption and optimisation of functions and features that improve productivity and efficiency.
Work with system owners and stakeholders to define business needs, processes and technical requirements.
Research and assess suitable solutions, conduct due diligence and proof of value exercises, and evaluate integration with existing systems.
Prepare project costs, business cases, implementation plans and management recommendations.
Coordinate with vendors and internal stakeholders through implementation, testing, deployment, training and post implementation support.
Conduct post implementation reviews to confirm that business requirements are met and systems are used effectively.
Administer and optimise business applications, including configuration, upgrades, troubleshooting, integration, performance monitoring and data integrity.
Provide second line support for cloud services and business applications, escalating issues to vendors where necessary.
Develop user guides, system documentation and training materials, and deliver user and administrator training.
Analyse business processes and recommend technology enabled improvements that increase efficiency, productivity and service quality.
Produce relevant reports and dashboards, identify trends and risks, and provide practical recommendations to Management.
Maintain current knowledge of cloud technologies, cyber security, business applications and industry good practice.

Qualifications and Experience

Bachelor’s degree in information technology, Computer Science or a related field.
Minimum three years’ experience implementing and supporting business applications.
Advanced working knowledge of Microsoft Azure Infrastructure as a Service and Microsoft 365 administration.
Hands on experience with Sophos firewalls will be an advantage.
Practical experience in identity and access management, security controls, user and licence administration, monitoring and optimisation.
Experience in application implementation, systems integration, data management and vendor coordination.
Project management experience or a relevant professional certification will be an advantage.

Core Competencies

Analytical thinking and problem solving skills.
Clear communication and stakeholder engagement.
Understanding of business processes and workflows.
Strong documentation and knowledge transfer skills.
Ability to prioritise and perform under pressure.
Energetic, enthusiastic and team player.
Attention to security, control and data integrity.
Delivery focus and sound project management skills.

Application Process

If you believe you have the required qualifications and experience, send your detailed CV, names and addresses of three referees and telephone contacts to the email address below on or before October 09, 2026.

Application Email: jobvacancy.kenya@serenahotels.com

Subject: Infrastructure and Applications Specialist

More details: Infrastructure and Applications Specialist at Serena Hotels (Full Job Description)